• Our main objective is to provide you the customer, the highest specification server technology, backed by the highest level of customer service at an affordable price. We have always been customer focused from the ground up so we not only invest in the best technology, but through our Affiliate Partners we also offer a comprehensive range of products and services to give our customers everything they need to grow their businesses with us.

 

  • We believe success comes naturally if you deliver excellent service and this philosophy has served us well! We have a large number of loyal repeat customers and the vast majority of new business comes in through recommendation. This is our proudest achievement.

 

  • The company whose servers we host all of our clients websites with was established in 2001,are based in the UK and are privately owned and completely debt free.

 

  • In association with our Affiliate Partners, We pride ourselves on our excellent customer service and provide immediate support, 12 hours a day (8am -8pm), 7 days a week, through our support ticket system which can be accessed by customers by logging into their own personal 'Members' section of our site.

 

  • All support tickets will initially  be answered within 60 minutes and full support provided shortly afterwards.It should be noted that priority access to this service will only be provided to those paying members who have purchased one of our Support Subscription packages.

 

  • We never give canned responses as we do not employ third party support staff, other than those employed by our Affiliate Partners, whose experience in this field is exemplary. All tickets go directly to Costa Network staff, who will assess the level of support required and who have who have server access, allowing them to find out what the problem is and resolve it as quickly as possible.

 

  • All support staff of our Affiliate Companyare educated to degree standard and are employed not only on the basis of their technical ability but also their communication and problem building skills.

In the meantime if you want any information on any of the services or products that we provide, then please contact us by submitting a 'Support Ticket' through the dropdown menu of the 'Support' tab at the top of this page.

Please note that you must register first if you wish to submit a Support Ticket as this helps us keep track on all of those people who contact us through a structured format, that allows us at Costa Network to provide you the customer with the best possible service. Each Support Ticket is given a unique number which provides our admin staff with an audit trail which ensures that we don't overlook any requests you make.