Support is defined as after-sales service provided by Costa Network in solving software conflicts and computer usability problems,in addition to supplying updates and patches for bugs and security holes in any programs you have installed, or any we have installed on your behalf.

Support Fees and Eligibility

Support is offered at no additional cost for members or subscribers, depending on the subscription plan you have chosen. The subscription limits the support to the domain(s) specified in your subscription plan if support is requested in relation to website development, domain registration or web hosting. You are eligible for support only if you direct your inquiries to Costa Network by completing a Customer Support ticket that can be accessed by clicking here. Any follow-ups and replies are between Costa Network and the subscriber and will not be shared with 3rd parties unless required by law. You are solely responsible for the information you provide in the above mentioned mentioned support ticket.Any other means of communication are not endorsed unless expressly implied.

A public forum is available to registered members on the website for community-based support, and can be accessed by clicking here. Costa Network does not guarantee responses on the forum nor that we commit to monitor it.

In particular cases, Costa Network support staff may require access to your Joomla! Administration section or to any other website-related administration sections (including but not limited to: your FTP account, your MySQL database, your hosting control panel) in order to resolve your support inquiry. All information you provide will not be shared with 3rd parties and will only be stored by Costa Network for future references.

Your subscription plan will be immediately activated after we have successfully received your payment, except in the case of the Free Subscription plan which will be activated immediately. Although payments are usually done instantly or in the following minutes, our payment processor, PayPal might not accept your payment, in which case Costa Network is not held responsible. Any payment processor related inquiries are under the effect of PayPal'sTerms and Conditions.

Support Limitation

• Support is offered in English ONLY and is limited to:

• Help and advice regarding our subscriptions and services;
  

• Help regarding usage of our web site's services and features;

• Help regarding usage of our products and services but NOT any third party goods or services advertised on the site;

• Non-documented issues, tips and tricks regarding our software.

• Minor changes and alterations to our products in order to work on your Joomla! installation; please note that we reserve the right to refuse any or all modifications of our software;

Support does not include:

• PHP or any other server-side programming language training; if you wish to modify any of the products we supply, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any PHP related issues;

• SQL or any other database language training; if you wish to modify any products we supply, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any SQL related issues;

• Javascript or any other client-side programming language training; if you wish to modify any of the products we supply, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any Javascript related issues;

• CSS and XHTML training; if you wish to modify any of the products we supply, you are free to do so under the GNU/GPL license. We do not commit to train you or explain any CSS or XHTML related issues. Browser incompatibilities are Joomla! template related issues. The products we ourselves use and supply you in regard any diagnostic or remedial sense, are tested on several browsers (including but not limited to: Firefox 3, Internet Explorer 6, Internet Explorer 7, Internet Explorer 8, Apple Safari, Opera 9, Google Chrome) and they fully comply to their standards.If you do find any bugs in any of the products' CSS or XHTML code you are free to report them using any of the above eligible methods of communication;
  

• Alteration or modifications of our products or any other products (Joomla! related or unrelated) to meet a certain need.

We do provide however a series of tutorials and tips on achieving certain functionalities with any of the products we use or supply, under the products' own documentation.We offer no support via email or otherwise for installation, customization, administration of Joomla or any other inquiries not directly related to our products, without the purchase of one of our Subscription Plans.

Support Period

Costa Network is not obligated to provide support beyond the end of the term indicated by your subscription unless you renew your subscription on or before the expiration date by agreement between Costa Network and you.

Support is provided Monday to Friday, from 08:00 to 18:00 GMT, and we guarantee a reply in a maximum of two business days. Business days are: Monday to Friday, except for national Holidays.

Use of the Subscription

Although the number of free downloads in the Downloads Section are not limited, subscriptions can not be shared. Sharing or other methods which allow for multiple, simultaneous downloads (and thereby affect the performance of this website) are strictly forbidden and may result in termination of your subscription.You may not sub-license, assign, or transfer this license or your subscription to anyone else without prior written consent from Costa Network.

You may not claim intellectual or exclusive ownership to any of the products, modified or unmodified. All products are property of Costa Network or it's Affiliated Partners. The products are provided "as is" without warranty of any kind, either expressed or implied.In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use the products.

Product Updates

All of the products we use or supply are designed for the latest version of Joomla!, but we can give no guarantee, that the products will run with future versions of Joomla!.Subscribers may use any of the endorsed methods of communication to address any issues related to software versions.During the subscription time, we do not guarantee any new updates nor do we provide any deadlines or development paths for updates. Update deadlines and development paths are for the private use of Costa Network only and will not be released to the public unless otherwise stated.However, we do commit on providing a good service for our subscribers and we will do our best to ensure that our products are up to date and functional.

Termination of Service

We reserve the right to terminate your service if this support policy is violated. In the event of the termination of service, you are free to use our products under the grant of the GNU/GPL license but you will not receive support or updates from Costa Network.We give and expect common courtesy during the application of the support policy. Any foul language will not be tolerated, be it from RSJoomla! or from the person requesting the service.

Updates and Changes

The Costa Network Support Policy may be updated from time to time and are subject to change at Costa Network's discretion; provided however, Costa Network's service commitments per its Support Policies will not be materially reduced as compared to the Costa Network Support Policies in effect at the start of your support term during the then-current support term.Even though this Support Policy is effective for subscribers only, we reserve the right to apply all or any portion of it to non-subscribers.

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